Why Us?

Our experienced team is made up of RegAI and DipGAI qualified team members, as well as three UK Fire Door Inspection Scheme diploma holder (DipFD). The skills and experience of our team, alongside our tried-and-tested manufacturing methods, have helped us develop a reputation for excellence over the years.

Established in 1986, Carlisle Brass is a long-standing designer, manufacturer and distributor of architectural ironmongery. Not only are we ISO 9001:2015 and ISO 14001:2015 accredited, we have been recognised with Gold Member status from the Supply Chain Sustainability School.

As such, we’re the preferred supplier for many of our customers. The top 10 UK housing developers specify Carlisle Brass products for their new build projects, while more than 1,000 customers have chosen to trade with Carlisle Brass for more than 10 years.

We manufacture an extensive product range including door handles, door knobs, locks and latches and more. You can view our full range on our products page.

Despite our continued growth, we remain committed to product innovation and development, manufacturing an extensive range of architectural ironmongery. Our products are distributed through a strong network of trade outlets in the UK, supported by our nationwide team of specification and sales representatives.

Why choose Carlisle Brass?

  • Product innovation and in-house design team
  • Stringent testing processes and accreditation
  • Over 95% OTIF delivery commitment
  • Specification and scheduling service
  • Industry-awarded technical support and training
  • Offline and online marketing
  • Dedicated cylinder shop

Request a login or apply for a Trade Account

To request an online login, or appply for a new trade account, please contact us on 01228 511030. Alternatively, please email us your details to customerservices@carlislebrass.com, or fill out our contact form which can be found here.

Carlisle Brass Customer Service Excellence Commitment Statement

Our commitment to customer service excellence is our key focus as a business, and is our priority in every interaction, product, and service we provide.
We pledge to:

  1. Prioritise customer satisfaction: We strive to understand and exceed the expectations of our customers by delivering high-quality products and industry leading service. We are completely focussed on customer satisfaction and are committed to measuring results to deliver successful outcomes.
  2. Provide reliable and timely support: Our customer service team is committed to offering prompt, efficient, and accurate assistance via a variety of contact touch points. We ensure that all enquiries and issues are addressed promptly and professionally.
  3. Maintain product excellence: As the UK's largest specialised developer of door and window furniture for residential and commercial properties, we guarantee that our products meet the highest standards of quality. We continuously improve our offering to meet the evolving needs of our customers.
  4. Deliver transparent communication: We believe in clear, honest, and open communication. Whether it's about product/pricing information, order/delivery status, or after-sales support, we ensure our customers are well-informed at every stage.
  5. Champion continuous improvement: We welcome and encourage feedback from our customers and use it as a tool for growth and improvement. By listening to you, we can enhance our service and products, ensuring we meet your needs better each day.
  6. Build lasting relationships: We pride ourselves on building long-term relationships based on trust, reliability, and mutual respect. We value every customer and aim to be your trusted partner in all your architectural hardware needs.


We are dedicated to exceeding your expectations. If your experience falls short of this, we would love to hear from you.


Thank you for choosing Carlisle Brass. We look forward to building long lasting and successful trade together.

If you're not satisfied with our service and wish to raise a concern, please review our complaints policy here.