• I've forgotten my password?
    You can request a new password through our Forgotten Password.
  • Do I have to have an account to order?
    Yes, we deal only with trade customers if you want to buy our products please click our Where to Buy link at the top of the page enter your postcode and one of our stockist will appear closest to you.
    If you are a trade customer and want to open an account please email enquiries@carlislebrass.com

  • Can I amend or cancel my order once submitted?
    I'm afraid once your order is submitted we are unable to accept amendments or cancellations.

  • How do I return an Item?
    Please visit our returns policy for trade customers.

    • Customers who bought items from a retailer please contact the retailer you purchased them from before contacting us.
  • What payment methods do you accept?
    If you are a proforma account pay for goods at point of order to be processed.
    We accept visa, mastercard etc.
    Alternatively you can pay on account.
  • Can I collect my order?
    You can collect from our main warehouse in Carlisle from 9am - 5:30pm

Carlisle Brass Ltd
Parkhouse Road

  • Can I have an order sent to a different delivery address?
    Yes you can do this either via ordering online or calling our sales department on 01228 511030. Please note we charge £10 for all direct to site deliveries.

  • Do I need to sign for my delivery?
    Yes we use DPD Next Day for our standard deliveries.